Refund and Return Policy

At BeHappyGift, customer satisfaction is our top priority. We understand that sometimes things don’t work out as planned, whether it’s a gift, a clothing item, or an accessory. That’s why we offer a straightforward and transparent refund and return policy to make the process hassle-free.

Returns

Eligibility for Returns

We gladly accept returns within 30 days of your purchase for most products, provided they meet the following conditions:

• Unused and Unworn: The item must be in its original condition, unworn, and unused, with all tags attached.
• Original Packaging: The product must be returned in its original packaging.
• Non-Returnable Items: Certain items, such as personalized or custom-made products, are not eligible for returns unless they arrive damaged or defective.

Return Process

To initiate a return, follow these simple steps:

1. Contact Us: Send an email to our customer service team at [email protected] with your order number and reason for the return.
2. Receive Instructions: Once your return is approved, we will send you detailed instructions, including the return address.
3. Ship the Item: Please ensure the item is securely packaged to prevent damage during shipping. You are responsible for return shipping costs unless the item arrived damaged or defective.

Once we receive the returned item and inspect it, we will process your refund. Please note that return shipping fees are non-refundable.

Refunds

Refund Process

After your return is received and inspected, we will send you an email notification about the status of your refund. If your return is approved, the refund will be processed, and a credit will automatically be applied to your original payment method within 5-7 business days.

Refund Exceptions

• Shipping Fees: Original shipping fees are non-refundable unless the return is due to our error (e.g., you received a damaged or incorrect item).
• Partial Refunds: In some cases, only partial refunds may be granted (e.g., if the item is not in its original condition or is returned after the 30-day period).

If you haven’t received a refund within the expected time frame, please first check with your bank or credit card company. It may take some time before the refund is officially posted. If you’ve done this and still haven’t received your refund, contact us at [email protected].

Exchanges

Exchanging an Item

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [email protected] with details about the issue, and we will assist you in the exchange process.

Non-Returnable Items

Unfortunately, we cannot accept returns for the following items unless they are defective or damaged upon arrival:

• Personalized or custom-made products
• Gift cards
• Sale or clearance items

Damaged or Defective Items

We take extra care in ensuring that your products arrive in perfect condition. However, if you receive an item that is damaged or defective, please contact us within 7 days of receiving your order. We will work with you to replace or refund the item at no extra cost.

How to Report a Damaged or Defective Item

1. Take Photos: Please take clear photos of the damaged or defective item.
2. Contact Us: Email us at [email protected] with the photos and your order number.
3. Receive Instructions: We will review your case and provide you with instructions for a replacement or refund.

Late or Missing Refunds

If you’re expecting a refund and haven’t received it yet, please follow these steps:

1. Check with your bank: It may take some time for the refund to officially post.
2. Contact your credit card company: Sometimes refunds take a few days to appear on your account.
3. Still no refund?: If you’ve completed these steps and still haven’t received your refund, please contact us at [email protected].

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Thank you for shopping with BeHappyGift! We are dedicated to ensuring your complete satisfaction and are here to assist with any issues or questions regarding our Refund and Return Policy.